Last updated: 1 September 2026

These Terms & Conditions apply to purchases made from Craftcoat and use of the Craftcoat website. Please read them carefully before placing an order.

Craftcoat is a trading name of Express Global Products Ltd, a company registered in England and Wales.

Company details

Express Global Products Ltd
11 Mortimer Road
Cubley
S36 6DE
United Kingdom

Company Number: 12537003
VAT Number: GB 349 4645 64
Email: info@craftcoat.co.uk

By placing an order with Craftcoat, you agree to these Terms & Conditions.

1. About Craftcoat Products

Craftcoat supplies specialist coatings and related products intended primarily for craft, imaging, printing, laser processing and other compatible making and production applications.

Our products may be purchased and used by individual crafters, makers and business customers.

Craftcoat products are not intended for medical, pharmaceutical, food-contact or other safety-critical applications unless we expressly state otherwise for a particular product.

Customers are responsible for determining whether a product is suitable for their intended application.

2. Product Suitability and Testing

This is an important condition of purchasing and using Craftcoat products.

There are an extremely large number of materials, substrates, surface finishes, machines, lasers, printers, inks, processes and combinations of these in use within the craft and manufacturing industries.

It is therefore impossible for Craftcoat to test or guarantee compatibility with every possible application.

Results may vary depending upon factors including, but not limited to:

• the substrate or material;
• existing surface coatings or finishes;
• surface preparation and cleanliness;
• the amount and method of application;
• drying and curing conditions;
• temperature and humidity;
• the printer, laser or other equipment being used;
• inks, toners and other consumables;
• machine power, speed and other settings; and
• the customer’s individual production process.

Customers must always test the product on a small sample or inconspicuous area before committing to a finished item, valuable material or production run.

A successful result on one material does not necessarily guarantee the same result on another material, even where the materials appear similar.

By purchasing a Craftcoat product, you acknowledge that appropriate testing is an essential part of establishing its suitability for your particular application.

3. Product Instructions and Safety Information

Products must be used, handled and stored in accordance with the instructions, labels and safety information supplied with them.

Where applicable, Safety Data Sheets (SDS/MSDS) will be made available for download from the Craftcoat website.

Customers are responsible for reading relevant product and safety information before use and for ensuring that anyone using the product has access to the appropriate information.

Products must be stored in accordance with their stated storage requirements and used within any stated shelf-life period.

Craftcoat accepts no responsibility, to the fullest extent permitted by law, for problems resulting from misuse, incorrect storage, incorrect application, use outside the stated purpose of the product or failure to follow supplied instructions.

4. Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information on our website are accurate.

Colours and appearance displayed on a screen may differ slightly from the physical product.

Packaging, labels, containers and other presentation details may also change from time to time.

We may improve, modify or update product formulations, specifications, packaging or instructions as products develop, provided that any such change does not materially misrepresent a product already ordered.

Where a product has a specified shelf life, this will be indicated on the product or its packaging where appropriate.

5. Prices and VAT

Prices displayed on the Craftcoat website include UK VAT where applicable unless clearly stated otherwise.

Delivery charges are additional and will be displayed or calculated during checkout before payment is completed.

We reserve the right to change our prices at any time. Price changes will not affect orders that we have already accepted.

If an obvious pricing, description or technical error occurs on our website, we reserve the right to correct it and, where necessary, cancel an affected order and issue a full refund.

6. Orders and Payment

Payment is required in full when an order is placed.

Available payment methods may include card payments and other payment services made available through our Shopify checkout, including PayPal and supported payment providers.

Submitting an order does not oblige us to accept it.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• an obvious pricing or product information error has occurred;
• payment has not been authorised;
• we reasonably suspect fraud or misuse;
• delivery cannot reasonably be completed; or
• accepting the order would breach applicable law or regulation.

Where we cancel an order after payment has been taken, the amount paid for the cancelled goods will be refunded.

7. Dispatch and Delivery

We normally aim to dispatch orders by the next working day.

This is a dispatch target rather than a guaranteed delivery date unless we expressly agree otherwise.

Orders may be sent using Royal Mail, Evri or another suitable carrier.

Available delivery options and charges will be shown at checkout.

Once dispatched, delivery times can be affected by circumstances outside our reasonable control.

8. Lost or Damaged Deliveries

If an order is lost in transit or arrives damaged, please contact us as soon as reasonably possible at info@craftcoat.co.uk.

Where we confirm that goods have been lost or damaged in transit, we will arrange an appropriate replacement or refund.

Customers should retain damaged products and packaging where reasonably possible, as photographs or other evidence may be required to help us investigate the problem with the carrier.

9. Delivery Addresses

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout.

If an order cannot be delivered or is lost because the customer supplied an incorrect or incomplete address, Craftcoat will not ordinarily be responsible for the resulting loss or additional delivery costs, except where applicable law requires otherwise.

If a parcel is returned to us, we may offer redelivery subject to payment of any additional delivery charges.

10. Returns – Unopened Products

In addition to any statutory rights that apply to consumers, Craftcoat offers a 30-day return period for unopened and unused products.

To qualify under this policy, products must:

• be unopened;
• be unused;
• remain in a resalable condition; and
• be returned within 30 days of receipt.

Unless the goods are faulty, damaged, incorrect or otherwise subject to statutory consumer remedies, the customer is responsible for the cost of returning them.

Please contact info@craftcoat.co.uk before returning a product so that we can provide the appropriate return instructions.

Nothing in this policy limits any cancellation or other statutory rights a consumer may have under applicable UK law.

Where a statutory exception to cancellation or return rights applies to a particular product, we reserve the right to rely upon that exception.

11. Opened and Used Products

Because Craftcoat products may be applied to a wide variety of different substrates and under conditions outside our control, a product cannot ordinarily be returned simply because it did not produce the customer’s preferred result on a particular material.

Customers should therefore perform appropriate testing before proceeding with a finished item or production run.

This does not affect your statutory rights where a product is faulty, damaged, misdescribed or otherwise fails to meet requirements imposed by applicable consumer law.

12. Faulty, Damaged or Incorrect Products

If we supply a product that is faulty, damaged or incorrect, please contact us promptly.

Depending upon the circumstances and your applicable legal rights, we will arrange a replacement or refund.

Nothing in these Terms & Conditions excludes or restricts statutory rights that cannot legally be excluded or restricted.

13. Business Customers

If you purchase Craftcoat products wholly or mainly for purposes relating to your trade, business, craft or profession, you are treated as a business customer for the purposes of these Terms.

Business customers are responsible for carrying out appropriate testing and production trials before incorporating a Craftcoat product into a commercial production process.

In particular, business customers should not rely solely upon examples, demonstrations, suggested settings, customer results or general guidance supplied by Craftcoat as proof that a product is suitable for their particular production environment.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability that cannot legally be excluded or restricted.

Subject to those rights and restrictions, Craftcoat does not accept responsibility for losses arising because a customer failed to test a product adequately, failed to follow instructions or used a product with an unsuitable substrate, material, machine, ink, setting, process or application.

Business customers

To the fullest extent permitted by law, Express Global Products Ltd shall not be liable to a business customer for indirect or consequential losses arising from the purchase or use of Craftcoat products, including:

• loss of profit;
• loss of revenue;
• loss of sales or orders;
• loss of business or opportunity;
• loss of anticipated savings;
• loss of production;
• production downtime;
• labour costs;
• wasted materials or substrates;
• damaged blanks or finished products;
• machine downtime; or
• losses resulting from committing to a production run without first carrying out appropriate testing.

Subject always to liabilities which cannot legally be excluded or limited, our aggregate liability to a business customer arising from a particular product or order shall, to the fullest extent permitted by law, be limited to the amount paid to Craftcoat for the product or products giving rise to the claim.

This limitation reflects the fact that Craftcoat supplies products at their stated purchase price and cannot know the value of the substrate, finished product, production run or commercial opportunity in which a customer chooses to use them.

Consumers

Where you purchase as a consumer, nothing in these Terms affects statutory rights or limits our liability in circumstances where the law does not permit us to do so.

15. Technical Information and Recommendations

Information provided by Craftcoat regarding application methods, compatibility, machine settings, techniques or expected results is provided in good faith based upon information and testing available to us.

Such information should be treated as guidance rather than a guarantee of a particular result.

Customers remain responsible for determining suitable settings, application methods and compatibility for their own equipment, materials and intended use.

Examples shown on our website, social media, videos or other marketing materials demonstrate possible applications and do not guarantee identical results in every situation.

16. Intellectual Property

Unless otherwise stated, the Craftcoat name, branding, logos, product information, written instructions, photographs, graphics, videos, website content and other original materials are owned by or licensed to Express Global Products Ltd.

They may not be copied, reproduced, republished, commercially distributed or used to represent another business or product without our prior permission, except where permitted by law.

17. Reviews and Customer Content

Customers may have the opportunity to submit reviews, photographs, comments or other content relating to Craftcoat products.

By submitting such material for publication, you confirm that you have the right to provide it and that it does not infringe another person’s intellectual property, privacy or other rights.

You grant Express Global Products Ltd a non-exclusive, royalty-free licence to use, reproduce and display content that you voluntarily submit to us for review, promotional or marketing purposes, subject to applicable law and our Privacy Policy.

We reserve the right to refuse or remove unlawful, abusive, misleading, fraudulent or otherwise inappropriate content.

18. Distributors and International Sales

Craftcoat products may be available outside the United Kingdom through independent distributors.

Unless expressly stated otherwise, purchases made from a distributor are contracts between the customer and that distributor and will be subject to the distributor’s own prices, payment terms, delivery arrangements, returns policy and applicable local laws.

These Terms & Conditions apply to purchases made directly from Craftcoat unless expressly stated otherwise.

Customers purchasing through a distributor should contact that distributor regarding their order in the first instance.

19. Website Availability

We aim to keep the Craftcoat website accurate and available but cannot guarantee uninterrupted access.

We may update, suspend or change parts of the website, product range, pricing or content where reasonably necessary.

We are not responsible for temporary website interruptions caused by maintenance, hosting providers, internet failures or circumstances outside our reasonable control.

20. Privacy

Personal information is handled in accordance with our Privacy Policy.

Payment information may also be processed by third-party payment providers used by our Shopify store. Their handling of information may additionally be governed by their own privacy terms.

21. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our products, business practices or applicable law.

The Terms applying to an order will normally be those in force when the order was placed.

The latest version will be published on the Craftcoat website together with its revision date.

22. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

23. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the mandatory laws applicable where you live, and nothing in these Terms removes rights that cannot legally be excluded.

For business customers, the courts of England and Wales shall have exclusive jurisdiction over disputes arising from these Terms or purchases from Craftcoat, subject to applicable law.

24. Contact Us

Questions regarding these Terms & Conditions, orders or Craftcoat products can be sent to:

Craftcoat
A trading name of Express Global Products Ltd
11 Mortimer Road
Cubley
S36 6DE
United Kingdom

Email: info@craftcoat.co.uk
Company Number: 12537003
VAT Number: GB 349 4645 64