Terms & Conditions

Last updated: 5 November 2026

These Terms & Conditions govern purchases made through the Craftcoat website and the use of Craftcoat products. Please read them carefully before placing an order or using our products.

By placing an order, you agree to these Terms & Conditions. Nothing in these Terms affects statutory rights that cannot legally be excluded or restricted.

1. About Us

Craftcoat is a trading name of Express Global Products Ltd, a company registered in England and Wales.

Company details

Express Global Products Ltd
11 Mortimer Road
Cubley
S36 6DE
United Kingdom

Company Number: 12537003
VAT Number: GB 349 4645 64
Email: info@craftcoat.co.uk
Website: https://craftcoat.co.uk

Throughout these Terms, references to "Craftcoat", "we", "us" or "our" mean Express Global Products Ltd trading as Craftcoat.

2. Our Products

Craftcoat supplies specialist coatings and related products designed for craft, printing, imaging, laser processing, personalisation and compatible manufacturing applications.

Our products are used by hobbyists, makers, small businesses and commercial production operators.

Craftcoat coatings may be applied to various substrates and materials, depending on the particular product and application.

However, not every coating is suitable for every material, surface, printer, laser, ink, finishing process or production method.

Customers are responsible for determining whether a product is suitable for their intended application before proceeding with finished items or commercial production.

Our products are not intended for medical, pharmaceutical, food-contact or other safety-critical applications unless we expressly confirm suitability for that particular use.

3. Product Compatibility and Mandatory Testing

IMPORTANT: CUSTOMERS MUST TEST AND EVALUATE CRAFTCOAT PRODUCTS BEFORE USING THEM ON FINISHED ITEMS OR COMMERCIAL PRODUCTION RUNS.

Craftcoat products are specialist coatings that may be used with a wide range of materials, equipment and processes.

The results obtained can vary considerably depending on circumstances outside our control.

These include, but are not limited to:

• The type, composition and quality of the substrate.

• Differences between batches of apparently identical materials.

• Existing coatings, finishes and surface treatments.

• Surface preparation, cleanliness and contamination.

• Application methods and coating thickness.

• Drying and curing conditions.

• Temperature, humidity and environmental conditions.

• Printer type, printhead technology, inks and print settings.

• Laser type, wavelength, power, speed and processing settings.

• Protective overcoats and finishing products.

• Handling, storage and intended use of the finished product.

• The customer's individual equipment and production processes.

Customer Testing Responsibilities

Before applying a Craftcoat product to a finished item, valuable substrate or commercial production run, customers must:

1. Test the coating on a small sample or inconspicuous area of the actual material they intend to use.

2. Follow the relevant product preparation, application and drying instructions.

3. Test the coating using their own equipment, inks, settings and intended production process.

4. Assess the resulting finish for suitability, including print quality, adhesion, durability and other relevant performance characteristics.

5. Where applicable, test compatibility with protective finishes, cleaning methods and expected handling conditions.

6. Satisfy themselves that the results meet their requirements before proceeding with finished products or larger production quantities.

Testing should be repeated where there are material changes to substrates, suppliers, equipment, settings, coating application or production conditions.

A successful result on one material, sample or production setup does not guarantee identical results on another.

Customers should never assume that a product will perform identically on all materials simply because they appear similar.

Craftcoat cannot independently verify every customer's equipment, materials, production methods or intended finished applications.

Accordingly, customers are responsible for independently evaluating the suitability and performance of Craftcoat products for their specific purposes.

4. Technical Information, Demonstrations and Advice

Craftcoat may provide product instructions, tutorials, videos, photographs, technical information, suggested settings and examples of finished applications.

This information is supplied in good faith to assist customers in understanding and using our products.

However, demonstrations and technical guidance illustrate possible results under particular conditions.

They do not constitute a guarantee that identical results will be achieved using different materials, equipment, settings or production methods.

Customers must not rely solely on Craftcoat demonstrations, example settings, customer photographs, tutorials or general recommendations as confirmation that a product is suitable for their particular application.

Any technical advice provided by Craftcoat is general guidance unless we expressly agree otherwise in writing.

Customers remain responsible for carrying out appropriate testing and evaluating the results before commencing production.

Nothing in this section excludes responsibility for product descriptions or representations where liability cannot lawfully be excluded.

5. Product Instructions and Safe Use

Customers must read and follow all relevant product instructions, labels, warnings and safety information before using Craftcoat products.

Where applicable, Safety Data Sheets will be made available.

Products must be handled, stored and used in accordance with their stated requirements.

Customers are responsible for ensuring that anyone using the products has access to appropriate instructions and safety information.

Craftcoat products must not be used for applications expressly identified as unsuitable or outside their stated intended purpose.

To the extent permitted by law, Craftcoat is not responsible for losses caused by improper storage, misuse, incorrect application, failure to follow instructions or use of products outside their stated purpose.

6. Product Descriptions and Specifications

We make reasonable efforts to ensure that product descriptions, photographs, technical information and specifications are accurate.

However, colours and finishes displayed on computer or mobile screens may differ from actual results.

Packaging, containers, labels and product presentation may change without notice.

We may improve or update product formulations, packaging, specifications and instructions from time to time, provided that any changes do not materially misrepresent products already ordered.

Any stated product performance characteristics must be considered alongside the relevant application instructions, limitations and testing requirements.

7. Prices and VAT

All prices displayed on the Craftcoat website are in pounds sterling (GBP).

Prices include UK VAT where applicable unless expressly stated otherwise.

Delivery charges are additional unless free delivery applies and will be displayed during checkout before payment is completed.

We reserve the right to change product prices without notice.

Price changes will not affect orders already accepted.

If an obvious pricing or product information error occurs, we reserve the right to correct the error and, where legally permitted, cancel an affected order and issue a refund.

8. Orders and Payment

Payment is required in full when placing an order unless otherwise expressly agreed.

Available payment methods are displayed during checkout.

After an order is placed, an order confirmation will normally be sent to the email address provided.

An order confirmation acknowledges receipt of the order but does not necessarily constitute acceptance of the order.

We may refuse or cancel an order where reasonably necessary, including where:

• Products are unavailable.

• Payment cannot be authorised.

• An obvious pricing or product information error has occurred.

• Fraudulent activity is reasonably suspected.

• Delivery cannot reasonably be completed.

• The order would breach applicable laws or regulations.

Where we cancel an order after payment has been taken, we will refund the amount paid for the cancelled goods and any applicable delivery charges.

9. Dispatch and Delivery

Craftcoat currently delivers directly to customers within the United Kingdom and other destinations expressly made available at checkout.

We normally aim to dispatch orders by the next working day.

Dispatch targets are estimates rather than guarantees unless expressly agreed otherwise.

Our standard UK delivery options are:

Standard Delivery

• Estimated delivery: 2–4 business days.

• Delivery charge: £2.95.

• Free standard delivery on qualifying orders of £50 or more.

Express Delivery

• Estimated delivery: 1–2 business days.

• Delivery charge: £4.95.

Delivery estimates may vary depending on the destination, carrier and circumstances outside our reasonable control.

The delivery options and charges displayed at checkout will apply to the order.

Delivery times are estimates and are not guaranteed unless expressly stated.

Nothing in this section affects statutory consumer rights relating to delivery.

Further information is provided in our Shipping & Delivery Policy.

10. Lost, Damaged or Incorrect Deliveries

If an order is lost in transit, arrives damaged or contains incorrect goods, customers should contact us as soon as reasonably possible.

Email: info@craftcoat.co.uk

Please provide the order number and relevant details.

Where appropriate, we may request photographs of damaged products or packaging to assist our investigation.

Where we are responsible for goods lost or damaged during delivery, we will provide an appropriate replacement or refund in accordance with applicable law.

Customers will not be required to pursue a claim against the delivery company themselves.

11. Delivery Addresses

Customers are responsible for providing complete and accurate delivery information.

If an incorrect or incomplete address results in failed delivery, additional delivery charges or loss, Craftcoat will not ordinarily be responsible where the problem was caused by incorrect information supplied by the customer.

Where a parcel is returned to us, redelivery may be offered subject to payment of reasonable additional delivery charges.

This does not affect any statutory rights or liability that cannot lawfully be excluded.

12. Returns and Refunds

Craftcoat offers a voluntary 30-day returns policy for eligible unopened and unused products.

To qualify under this additional policy, products must:

• Be returned within 30 days of receipt.

• Be unopened and unused.

• Have any original seals intact.

• Be in their original packaging where applicable.

• Remain in a resalable condition.

Customers should contact info@craftcoat.co.uk before returning an order.

For voluntary change-of-mind returns outside statutory cancellation rights, customers are responsible for return delivery costs.

Under this voluntary policy, refunds normally cover the returned product purchase price and exclude original delivery charges.

Statutory Consumer Cancellation Rights

Consumers purchasing online generally have a statutory right to cancel eligible orders within 14 days of receiving the goods, without giving a reason.

Where this right applies, consumers must notify us within the statutory cancellation period and return the goods within the applicable legal timeframe.

We will refund payments as required by law, including the cost of standard outbound delivery where applicable.

Consumers may be responsible for a reduction in value caused by handling goods beyond what is necessary to establish their nature, characteristics and functioning.

Opening a product does not automatically remove statutory cancellation rights unless a specific legal exception applies.

Any applicable statutory exceptions will be interpreted in accordance with the law.

Our voluntary 30-day policy operates in addition to, and does not replace, statutory consumer rights.

Full details are available in our Returns & Refunds Policy.

13. Opened or Used Products

Craftcoat coatings may produce different results depending on the materials, equipment, preparation and production methods used.

Under our voluntary 30-day returns policy, opened or used products are not ordinarily eligible for change-of-mind returns.

Similarly, a coating producing a result different from a customer's preferred outcome on a particular substrate does not automatically establish that the coating is faulty.

Customers must carry out appropriate testing before using products on finished items or commencing production.

However, nothing in this section restricts statutory consumer cancellation rights where applicable or legal remedies for faulty, damaged, misdescribed or otherwise non-conforming goods.

14. Faulty Products and Statutory Rights

If a Craftcoat product is faulty, damaged, misdescribed or otherwise fails to meet applicable legal requirements, customers should contact us.

We will assess the circumstances and provide the appropriate remedy required by law.

Depending on the circumstances, this may include a repair, replacement, price reduction or refund.

Nothing in these Terms excludes or restricts statutory consumer rights under the Consumer Rights Act 2015 or other applicable legislation.

15. Business Customers and Commercial Production

Customers purchasing wholly or mainly for purposes relating to their trade, business, craft or profession are considered business customers.

Business customers acknowledge that Craftcoat products may be incorporated into production processes involving materials, equipment and finished goods of substantially greater value than the coating itself.

Craftcoat does not control the selection of substrates, the customer's production equipment, processing settings, material preparation, application methods or the value of finished products.

Business customers are responsible for independently validating product suitability before commencing commercial production.

This includes undertaking appropriate sample testing, production trials and durability assessments relevant to the intended application.

Business customers should not commence substantial production runs solely on the basis of general product descriptions, demonstrations, technical guidance or previous results obtained using different materials or equipment.

Business customers are responsible for establishing appropriate quality control and testing procedures for their own production operations.

16. Limitation of Liability

16.1 General Principles

Craftcoat supplies specialist coatings at their stated purchase prices.

The value of materials, substrates, blanks, finished products, equipment or commercial production in which customers choose to use our coatings may substantially exceed the value of the coating supplied.

Because Craftcoat does not control the customer's materials, equipment, production processes or intended applications, customers are responsible for carrying out appropriate testing and determining suitability before proceeding with finished items or production.

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

In particular, nothing excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Liability that cannot legally be excluded under applicable product safety or product liability legislation.

• Statutory consumer rights and remedies.

• Any other liability that applicable law does not permit us to exclude or restrict.

16.2 Losses Arising from Inadequate Testing or Unsuitable Applications

To the fullest extent permitted by law, Craftcoat shall not be liable for losses caused by:

• Failure to carry out appropriate preliminary testing.

• Use of a coating on an unsuitable substrate or surface.

• Incorrect or inadequate surface preparation.

• Failure to follow product instructions.

• Incorrect application, drying or curing.

• Unsuitable printer, laser, ink or equipment settings.

• Incompatibility with other coatings, finishes or consumables.

• Use of products outside their stated intended purpose.

• Production decisions made without adequate testing and evaluation.

16.3 Business Customer Exclusions

To the fullest extent permitted by law, Craftcoat excludes liability to business customers for losses arising from the purchase, application or use of its products involving:

• Damage to or loss of substrates, blanks or other materials.

• Damage to coated, printed, engraved or finished products.

• Damage to customer-owned or third-party items.

• Wasted materials or consumables.

• Failed production runs.

• Reworking, replacement production or wasted labour.

• Loss of production or production downtime.

• Loss of profits, revenue, sales or orders.

• Loss of business opportunities or anticipated savings.

• Indirect or consequential commercial losses.

These exclusions apply only to the extent they are lawful, reasonable and enforceable in the circumstances.

16.4 Business Customer Liability Cap

Subject to the exclusions and legal protections stated in this section, and to the fullest extent permitted by law, the total aggregate liability of Express Global Products Ltd trading as Craftcoat to a business customer arising from or relating to a particular product or order, whether in contract, negligence or otherwise, shall not exceed the amount paid to Craftcoat for the product or products giving rise to the claim.

This limitation reflects the purchase price of the coating and the customer's responsibility for selecting, testing and validating its suitability before incorporating it into materials, finished products or commercial production.

The limitation applies only where lawful and enforceable and does not override liabilities that cannot legally be limited.

16.5 Consumers

Where products are purchased by consumers, these Terms do not remove, restrict or replace statutory consumer rights.

Any limitation of liability applicable to consumers shall operate only to the extent permitted by law.

Nothing in these Terms prevents consumers from seeking remedies or compensation to which they are legally entitled.

17. No Guarantee of Particular Production Results

Unless expressly agreed otherwise in writing, Craftcoat does not guarantee that a product will achieve a particular commercial, technical or aesthetic result in every customer application.

Examples of printed, coated, engraved or finished products demonstrate possible applications under particular conditions.

They do not guarantee identical results using different substrates, equipment, inks, settings or production processes.

This does not exclude any express product commitments or statutory obligations that apply to the goods supplied.

18. Intellectual Property

The Craftcoat name, branding, logos, product information, instructions, photographs, graphics, videos and original website content are owned by or licensed to Express Global Products Ltd unless otherwise stated.

Such materials may not be reproduced, republished, commercially distributed or used to represent another business or product without prior permission, except where permitted by law.

19. Reviews and Customer Content

Customers may submit reviews, photographs, comments or other material relating to Craftcoat products.

By submitting content for publication, customers confirm that they have the necessary rights to provide it.

Where customers voluntarily submit content for promotional use, they grant Express Global Products Ltd a non-exclusive, royalty-free licence to reproduce and display that content for relevant marketing purposes, subject to applicable law and our Privacy Policy.

We reserve the right to remove unlawful, abusive, fraudulent, misleading or otherwise inappropriate content.

20. Distributors and Third-Party Sales

Craftcoat products may be supplied through independent distributors or resellers.

Unless expressly agreed otherwise, purchases from independent distributors are contracts between the customer and the relevant distributor.

Such purchases may be subject to the distributor's own prices, payment terms, delivery arrangements and returns policies.

These Terms govern purchases made directly from Craftcoat unless expressly stated otherwise.

Customers purchasing from distributors should normally contact their supplier regarding order-related enquiries.

21. Website Availability

We aim to keep the Craftcoat website accurate, secure and available.

However, we cannot guarantee uninterrupted website access.

We may update, suspend or modify parts of the website, product range or services where reasonably necessary.

We are not responsible for interruptions caused by circumstances outside our reasonable control, subject to applicable law.

22. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection legislation.

Payment information may be processed by third-party payment providers used by our Shopify store.

Customers should refer to our Privacy Policy for further information about how personal information is collected, used and protected.

23. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our products, operations, business practices or applicable law.

The Terms applicable to an order will normally be those in effect when that order was placed.

Updated Terms will be published on our website with a revised date.

Changes will not retrospectively remove contractual or statutory rights relating to orders already accepted.

24. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

25. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales.

Consumers retain any mandatory legal protections and rights relating to jurisdiction that apply to them.

For business customers, the courts of England and Wales shall have exclusive jurisdiction over disputes arising from these Terms or purchases made from Craftcoat, subject to applicable law.

26. Contact Information

For questions concerning these Terms & Conditions, product suitability, orders or customer service, please contact:

Craftcoat
A trading name of Express Global Products Ltd

11 Mortimer Road
Cubley
S36 6DE
United Kingdom

Email: info@craftcoat.co.uk
Website: https://craftcoat.co.uk

Company Number: 12537003
VAT Number: GB 349 4645 64