Shipping & Delivery
Last updated: 5 November 2026
At Craftcoat, we aim to dispatch orders quickly, with straightforward delivery options and clear shipping charges.
This policy explains where we deliver, our delivery charges, estimated delivery times and how we handle delivery problems.
Craftcoat is a trading name of Express Global Products Ltd.
1. Where We Deliver
Craftcoat currently accepts direct website orders for delivery within the United Kingdom.
This includes:
- England
- Scotland
- Wales
- Northern Ireland
Delivery availability for remote areas, including the Scottish Highlands and Islands, depends on the services offered at checkout.
We do not currently offer international delivery through our website.
Customers outside our delivery area may contact us at info@craftcoat.co.uk to enquire about product availability or distribution arrangements.
2. UK Delivery Options and Charges
We offer the following delivery services:
Standard Delivery
£2.95 per order
- Estimated delivery: 2–4 business days.
- Free standard delivery on qualifying orders of £50 or more.
- Available for eligible UK delivery addresses.
Express Delivery
£4.95 per order
- Estimated delivery: 1–2 business days.
- Available for eligible UK delivery addresses.
- Express delivery remains chargeable even where an order qualifies for free standard delivery.
The delivery options, charges and estimated delivery times shown at checkout will apply to your order.
All stated delivery charges include VAT where applicable.
3. Free Standard Delivery
We offer free standard delivery on qualifying orders with a value of £50 or more.
The qualifying order value is calculated using the eligible product total after any applicable discounts and before delivery charges.
Free delivery applies to our Standard Delivery service only.
Customers who prefer Express Delivery may select that service at checkout for the applicable charge.
4. Order Processing and Dispatch
We aim to dispatch most orders by the next working day after payment has been successfully received.
Orders placed on weekends or UK public holidays will normally be processed on the next working day.
Working days are Monday to Friday, excluding bank and public holidays.
During particularly busy periods or where unforeseen circumstances arise, dispatch may take longer.
If a significant delay affects your order, we will endeavour to notify you.
Our next-working-day dispatch target is not a guaranteed dispatch deadline unless expressly agreed otherwise.
5. Delivery Times
Estimated delivery times are:
- Standard Delivery: 2–4 business days.
- Express Delivery: 1–2 business days.
Delivery estimates are normally calculated from dispatch rather than the time the order is placed.
Delivery times may be affected by carrier operations, public holidays, weather conditions, remote destinations and other circumstances outside our reasonable control.
Express Delivery is a faster delivery service but is not a guaranteed next-day service.
Nothing in this policy affects statutory consumer rights relating to delivery, including applicable rights where goods are not delivered within the agreed period or the period required by law.
6. Delivery Carriers
Craftcoat may use Royal Mail, Evri or other suitable delivery carriers depending on the order, delivery destination and selected service.
We reserve the right to select an appropriate carrier to fulfil the delivery service purchased.
Where tracking information is available, it will normally be provided by email once the order has been dispatched.
7. Tracking Your Order
When your order is dispatched, you will normally receive a shipping confirmation email.
Where supported by the carrier, this will include a tracking number or link.
Tracking updates are provided by the delivery carrier and may not always appear immediately after dispatch.
If you require assistance tracking your order, please contact info@craftcoat.co.uk.
8. Delivery Addresses
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please check all delivery details carefully before submitting an order.
If you notice an error after placing an order, contact us as soon as possible.
We will try to amend the address before dispatch where reasonably practicable, but changes cannot be guaranteed once an order has been processed or handed to the carrier.
If an order cannot be delivered because an incorrect or incomplete address was supplied by the customer, Craftcoat will not ordinarily be responsible for resulting losses or additional delivery charges where the problem was caused by that incorrect information.
Where an undelivered parcel is returned to us, we may offer redelivery subject to payment of reasonable additional delivery costs.
Nothing in this section excludes liability or statutory rights that cannot legally be restricted.
9. Lost Deliveries
If your order has not arrived within the expected delivery period, please contact us.
Email: info@craftcoat.co.uk
Please provide your order number so that we can investigate the delivery.
We will contact the carrier where necessary and investigate the circumstances.
Where we are responsible for an order lost in transit, we will arrange an appropriate replacement or refund.
Customers will not be required to pursue a claim against the delivery company themselves.
Nothing in this section affects statutory rights relating to delivery.
10. Products Damaged During Delivery
We take care to package Craftcoat products securely for transport.
If your order arrives damaged, please contact us as soon as reasonably possible.
Where available, please provide:
- Your order number.
- Photographs of the damaged product.
- Photographs of the outer packaging.
- A brief description of the damage.
Please retain the damaged product and packaging where reasonably possible while we investigate.
Where we are responsible for goods damaged during delivery, we will arrange an appropriate replacement or refund in accordance with applicable law.
11. Incorrect or Missing Items
If your order contains an incorrect product or an item is missing, please contact us as soon as reasonably possible.
We will investigate the issue and arrange an appropriate remedy.
Where an error has occurred on our part, customers will not be expected to pay additional delivery charges to correct it.
12. Delivery Delays
Although we aim to meet our stated dispatch and delivery estimates, delays can occasionally occur.
If we become aware of a significant delay, we will endeavour to notify affected customers where reasonably practicable.
If goods are not delivered within the agreed delivery period, or within the period required by applicable law, customers may have statutory rights to require delivery within an additional appropriate period or to cancel the order.
Where the law provides an immediate right to cancel because delivery by a particular date was essential, those rights will apply.
Nothing in this policy removes or restricts statutory consumer rights.
13. Returns and Refunds
If you wish to return a product, please refer to our Returns & Refunds Policy.
Craftcoat offers a voluntary 30-day returns policy for eligible unopened and unused products, in addition to applicable statutory consumer rights.
Customers should contact info@craftcoat.co.uk before arranging a return.
Our Returns & Refunds Policy explains return eligibility, cancellation rights, return costs, refunds and procedures for faulty or damaged goods.
14. Product Suitability and Testing
Craftcoat supplies specialist coatings intended for use with various materials, equipment and production methods.
Customers must independently test and evaluate the suitability of Craftcoat products on a small sample of their intended material before applying them to finished items, valuable substrates or commercial production runs.
The delivery of a Craftcoat product does not constitute confirmation that it will be suitable for every intended application.
Product suitability, testing obligations and limitations of liability are explained in our Terms & Conditions.
These provisions do not restrict statutory consumer rights or liabilities that cannot lawfully be excluded.
15. Contact Information
For shipping enquiries, delivery problems or order assistance, please contact:
Craftcoat
A trading name of Express Global Products Ltd
11 Mortimer Road
Cubley
S36 6DE
United Kingdom
Email: info@craftcoat.co.uk
Website: https://craftcoat.co.uk
Company Number: 12537003
VAT Number: GB 349 4645 64