Last updated: 1 September 2026

We aim to get Craftcoat orders on their way quickly, with most orders dispatched by the next working day.

UK Delivery

We deliver throughout the United Kingdom, including:

• England
• Scotland
• Wales
• Northern Ireland
• Scottish Highlands and Islands
• Isle of Man
• Channel Islands

Available delivery services and charges are displayed at checkout.

Delivery Options

We normally offer two delivery options:

Standard Delivery

Our standard, cost-effective delivery service.

Next Day Delivery

An expedited delivery option for customers who need their order sooner.

Available services may vary depending on your delivery address and the products contained in your order. The available options and applicable prices will be shown at checkout.

Free UK Delivery Over £75

Orders with a qualifying value of £75 or more receive free standard UK delivery.

Any upgraded or expedited delivery service selected by the customer may incur an additional charge.

Dispatch Times

We aim to dispatch orders by the next working day after the order is placed.

Our working days are Monday to Friday, excluding UK bank holidays.

Orders placed during weekends or bank holidays will be processed from the next working day.

During exceptionally busy periods or circumstances outside our reasonable control, dispatch may occasionally take longer.

Delivery Carriers

Orders are normally sent using Royal Mail or Evri, although we may use another suitable delivery service where appropriate.

The carrier used may depend on the size, weight, destination and delivery service selected.

Tracking Your Order

A tracking number will be sent when your order is dispatched.

You can use this information to follow the progress of your delivery.

Lost Deliveries

If you believe your order has been lost in transit, please contact us at info@craftcoat.co.uk.

We will investigate the delivery directly with the carrier.

Where we confirm that an order has been lost in transit, we will arrange an appropriate replacement or refund.

You will not be expected to pursue a claim against the delivery company yourself.

Damaged Deliveries

If your order arrives damaged, please contact us as soon as reasonably possible at info@craftcoat.co.uk.

Please retain the product and packaging and, where possible, provide photographs of the damage.

Where we confirm that goods have been damaged in transit, we will arrange an appropriate replacement or refund.

Delivery Addresses

Please check your delivery address carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If an order is lost or cannot be delivered because an incorrect or incomplete address was supplied by the customer, Craftcoat will not ordinarily be responsible for replacing or refunding the order.

International Customers

Craftcoat is developing a network of international distributors to make our products available to makers and businesses outside the UK.

International customers should purchase through the appropriate Craftcoat distributor for their country or region where one is available.

Orders placed through an independent distributor are subject to that distributor’s own delivery charges, delivery times and terms.

Questions About Delivery?

If you have a question about an order or delivery, please contact:

Craftcoat
A trading name of Express Global Products Ltd
Email: info@craftcoat.co.uk